A Helpdesk Agent may perform which of the following actions from the case toolbar?

The selection of viewing the Member in the 360 Degree View page accurately reflects the actions a Helpdesk Agent can perform directly from the case toolbar. This functionality is crucial as it allows the agent to access comprehensive information about a member's history, preferences, and past interactions, which can significantly aid in providing informed and effective support. Understanding the member's profile can enhance the quality of service delivered during the case resolution process, enabling the agent to address any issues more effectively.

Other actions, such as changing case priorities or reassigning cases, typically require permissions that might not be granted to all Helpdesk Agents, as these functions can affect broader workflow processes. Similarly, contacting a supervisor may also fall outside the standard toolkit offered directly to agents handling cases, as such actions might be managed through different internal communication protocols. Thus, the ability to view member information is a key function tailored specifically for Helpdesk Agents, making it the appropriate choice in this context.