Before switching the Business Unit for an HR case to IT, what must the user ensure?

In the context of handling HR cases, ensuring that the issue is a legitimate system problem before switching the Business Unit to IT is crucial for effective case management. This step helps to confirm that the case pertains to a technical issue or system malfunction, which falls under the responsibilities of the IT department. By verifying the legitimacy of the system problem, the user can ensure that IT is best equipped to resolve the issue, rather than unnecessarily diverting cases that may not require their expertise. This process not only enhances communication between departments but also supports efficient troubleshooting and problem resolution.

The other factors, while important for overall case management, do not directly pertain to the necessity of switching the Business Unit to IT. Having the required documentation, informing the member, or considering the age of the case may influence how the case is handled but do not address whether the issue is truly an IT-related problem.