In order to reopen a case, what must its current status be?

To reopen a case, it must be in a status indicating that it has been completely resolved or concluded, which is typically labeled as "Closed - Resolved." This status signifies that all necessary actions or investigations related to the case have been finalized. Reopening a case is a procedural step that is more commonly undertaken when the case has been resolved but further investigation or action is warranted due to new information or circumstances that have arisen after its closure.

"Closed - Canceled" suggests that the case was terminated without resolution, which usually implies that it cannot be reopened in the same manner. Similarly, "Open - In Progress" indicates that the case is still being actively addressed and does not require reopening. "Pending Review" usually means that the case is awaiting assessment or approval and has not yet reached a closure point, thus making reopening redundant.

Ensuring that a case is "Closed - Resolved" before reopening allows for a clear and structured approach to handling cases, adhering to procedural standards that facilitate tracking and documenting changes effectively.