What is the primary purpose of the User-Defined List template?

The primary purpose of the User-Defined List template is indeed to create user pools for workflows. This template allows users to organize and manage groups of individuals who can then be assigned specific roles or tasks within automated processes. By establishing user pools, organizations can streamline their workflow management, ensuring that the right people are involved in the right processes, thereby enhancing efficiency and accountability within teams.

The ability to define user pools tailored to specific workflows enables better control and access management. It allows for flexibility in how users are grouped and utilized in various automated processes. This is particularly beneficial in complex environments where multiple projects and workflows necessitate having dynamic teams that can adapt to changing needs.

In contrast, while other options like tracking training compliance or viewing case histories might involve some aspect of user list utility, they do not capture the core functionality of the User-Defined List template, which centers around forming specific user groups for workflow purposes. Hence, creating user pools for workflows stands out as the focused intention of this template, aligning with goals of operational efficiency and workflow management.