When can a case be marked as "Closed - Canceled"?

The option indicating that a case can be marked as "Closed - Canceled" if it is a duplicate case is correct because duplicate cases often arise in support and service environments when multiple requests for the same issue are submitted. Closing duplicate cases helps streamline workflows and ensures that resources are not wasted on resolving the same issue multiple times. This practice is beneficial for maintaining accurate records and ensuring that support teams can focus on unique cases that require their attention, thereby improving overall efficiency in case management.

Other scenarios, such as a member requesting closure or HR agent discretion, may apply in different contexts but do not specifically define the procedural basis for marking a case as "Closed - Canceled." Additionally, marking a case closed after unsuccessful contact attempts pertains more to cases where engagement is a factor rather than identifying duplicates.