Which fields are included in the related actions section of a help case?

The related actions section of a help case is typically designed to include fields that provide necessary context or additional pathways for addressing the issues at hand. Training is often a critical component in this section because it indicates that users may require additional knowledge or skills to resolve their cases effectively. By including training as a related action, the help case can guide users toward resources that enhance their understanding or capabilities, thereby enabling them to handle similar issues independently in the future.

In contrast, while HR Policies, Legal Issues, and Technical Support can be relevant in specific instances, they do not universally apply to every help case and are less frequently categorized under related actions aimed at user empowerment through education and skill development. Therefore, training distinctly stands out as a necessary resource for fostering user competency related to the help case.