Which of the following are not considered a view for cases in the My Agent Cases tile?

The reasoning behind identifying "45 day" as not considered a view for cases within the My Agent Cases tile is based on the typical categorization of case views. The views in My Agent Cases are generally categorized by time frames that refer to broader intervals, such as "One year," "Pending Cases," and "Closed Cases," which help agents manage and prioritize their workload effectively.

"One year" provides a broad overview of cases within a substantial timeframe, allowing agents to analyze performance or case resolution trends over that duration. "Pending Cases" and "Closed Cases" serve specific functions in managing the workflow, where agents need to focus on active or completed cases.

In contrast, "45 day" represents a very narrow and specific timeframe, which generally does not align with how cases are traditionally organized within agent management systems. Such specific durations are less common as stand-alone views compared to broader categories. This distinction is critical for effective case management and prioritization in a professional setting.