Which of the following is NOT a reason a case can be cancelled?

The reason a case can be cancelled when an agent is on leave is not valid because the status of the agent does not influence the decision to resolve or cancel a case. Cases are typically managed regardless of individual agent availability, as organizations often have procedures in place to ensure continuity of service and resolution.

In contrast, the other reasons provided for case cancellation are directly related to the circumstances surrounding the case itself. If a member is satisfied with the resolution, it implies that the case has served its purpose and can be closed. Similarly, marking a case as a duplicate indicates that the issue has already been addressed elsewhere, making it unnecessary to pursue further. Lastly, if an issue cannot be resolved, it may warrant cancellation due to lack of viable solutions or further action needed from the organization.